The Office Supervisor acts as an assistant to the Owner or General manager. This person is available at a location to handle client feedback and be an information source for tax or technical questions. The Office Supervisor is ultimately responsible for daily reports to the Franchisee or General Manager.

Character Traits and Skills

• Motivated and flexible
• Self-starter
• Previous tax and computer experience is a plus but not a necessity
• Delegates effectively
• Good organizational and communication skills
• Positive attitude
• Sense of urgency

Duties

• Prepares daily reports for the Franchisee/General Manager
• Prepares weekly employee schedules
• Handles client complaints
• Enforces tax, policy and procedure changes
• Promotes quality customer service
• Oversees all aspects of the Tax Office and/or Processing Center
• Prepares taxes as needed